How an innovative law firm integrated legal tech to improve productivity, billing and client service
Attwood Marshall Lawyers + LEAP + Boab IT
CHALLENGES OF OLD PHONE SYSTEM
- Outdated and unsupported phone system with an archaic portal.
- Old phone hardware unable to integrate with other cloud-based systems like LEAP. practice management software
- Difficult to add or remove staff to old-school phone system.
BENEFITS OF A MODERN LEGAL PHONE SYSTEM
- Phone system is cloud-based for easy integration, great audio quality, simplified management, and reliable support from Boab IT.
- CallSmart for LEAP is designed exclusively for law firms using LEAP practice management software — calls logged direct to corresponding matters, making accurate billing easy.
- Conversations are easily tracked, recorded, and transcribed reducing lawyers’ workload and improving client service delivery.
Attwood Marshall Lawyers have stood the test of time due to their unwavering focus on helping people across all areas of Australian law. This commitment to their clients means continually evolving legal services and systems to help deliver the best results.
SEARCHING FOR INTEGRATED PHONE SOLUTIONS
In 2021, Attwood Marshall Lawyers decided to replace their aging phone system with a modern cloud PBX solution. Rather than just upgrade their existing hardware, they went to market to find a legal technology solution that would integrate with their new practice management software, LEAP.
Legal Practice Director, Jeff Garrett, and Practice Manager, Holly Gilholme, spent six months comparing multiple solutions. They even considered developing their own integration before LEAP referred them to Boab IT and their industry-specific solution — CallSmart.
“Boab IT’s ability to integrate with LEAP made CallSmart a stand-out solution for us. It improved the productivity of our lawyers and future-proofed our firm,” Gilholme says.
BOAB IT – EVERYTHING WE WERE LOOKING FOR
“From our first demonstration with Boab IT, we could tell their modern cloud solutions offered everything our law firm needed.”
“CallSmart was particularly impressive and met our main goal of LEAP integration. We also liked Boab IT’s openness to discuss future developments and their responsiveness to our specific needs that minimised our downtime.”
REDUCED WORKLOAD, HAPPIER STAFF AND CLIENTS
Boab IT installed a modern cloud PBX phone system and CallSmart for LEAP at Attwood Marshall Lawyers in early 2022.
Gilholme said, “Staff instantly enjoyed their new-found freedom of taking calls away from their desk, while productivity and billing quickly improved thanks to CallSmart for LEAP.”
Within a few months, the 60-strong legal team were using all the features of Boab IT’s phone solutions including detailed call reporting, call recording, and call transcripts.
Integrating CallSmart with LEAP allowed Attwood Marshall Lawyers to track over 430 calls within the first few months of operation. This equates to 50 billable hours being instantly recorded with CallSmart reducing lawyers’ workload and making accurate billing a breeze.
ADVICE FOR LAW FIRMS UPGRADING PHONE SYSTEMS
Attwood Marshall Lawyers recommends you contact Boab IT if you are looking for modern cloud phone solutions that integrate with LEAP.
Gilholme also suggests doing your homework, “you want clients and leads to have a great experience when they call your firm. So the right phone system is important. Make sure you gather requirements from your whole team especially administrators who understand communication challenges across the firm. Also, consider your future firm and if the IT service providers meet your growth goals and adds value.”
ATTWOOD MARSHALL LAWYERS
Attwood Marshall Lawyers is an innovative Australian law firm committed to helping people and changing their lives for the better.
They make smart use of technology to continuously improve their systems and client service delivery.
Cover all areas of law
Number of staff
Legal Practice Director
Practice Management Software
Boab IT Solutions
- CloudPBX phone platform
- CallSmart for LEAP